In this webinar, we will: - Identify “quick hit” opportunities to educate direct reports and build their skill sets - Differentiate between your super stars, middle stars, and falling stars and identify coaching conversations for each - Utilize a 7-step process to coach employees that display potential and talent to take them to greater heights - Utilize a different 7-step process to counsel those falling short of expectations - Ask the correct questions to guide a direct report’s thinking about their career and development

This women’s leadership topic focuses on being powerful without being perceived as overly aggressive. We will discuss confidence, handling conflict, assertiveness, and how to handle inappropriate behavior.

In this webinar, we will: - Identify the difference between an emotion and an emotional response; define “Emotional Intelligence”; and recognize when emotions are unproductive in the workplace - Learn the 5 Dimensions of Emotional Intelligence, according to Dr. Daniel Goleman - Develop self-awareness around assumptions you may have made about yourself and others, based on emotions - Recognize what you really want from a situation; select behaviors that move you toward that goal - Analyze your personal values so you know what motivates you at work

In this webinar we will: • Understand what constitutes conflict, when it is necessary, and how to use it productively • Differentiate between conflict, misunderstanding, and disagreement and use appropriate strategies in each situation • Realize the importance of “position” vs. “interests” in getting to the bottom of a conflict • Understand the five conflict resolution strategies and the pros and cons of each • Identify best practices to employ when serving as a mediator

In this webinar, we will: • Explore the various origins of effective goals and objectives • Distinguish between “routine” vs. “non-routine” activities • Identify the value of getting the direct report’s involvement in determining objectives • Follow up on assigned objectives

Assume that all people in your network are stakeholders; what makes someone influential? How can you discover how others view you? Analyze your personal power relative to the person(s) you’re trying to influence as well as your level of dependency on them. Decide what you have to “exchange” with the person(s) you’re trying to influence (i.e., making deposits in their “emotional bank account” so that you can expect to make periodic withdrawals). Determine how much commitment you need from the person(s) you’re trying to influence; how far do you need to move them and what is the best medium for you to utilize? Assess your current level of credibility within your network; what can you do to build your credibility in their eyes? Learn how to ask effective questions that engages the person(s) you’re trying to influence and helps them shape your “argument.” Learn how to sell your position both logically and emotionally.

Most leaders and their teams begin with the best of intentions to achieve their goals. We are often bogged down with competing priorities. Attention to performance and deadlines can slip. The good news is that simple steps, consistently executed, can enhance accountability in your workplace. • Understand and personally model accountability • Gain commitment through effective communication techniques • Develop skills to ensure follow-through and reinforce success

A distracted, cluttered mind can lead to emotional reactions and bad decisions. Neuroscience research demonstrates that practicing mindfulness allows us to be more engaged at work and at home. Step off the treadmill of life and join us on an educational journey to increase awareness and resilience. • Use mindfulness to access your core values and strengths • Learn techniques to help you bounce back from adversity • Practice mindfulness exercises to build resilience

Managing the enormous amount of information that we face on a daily basis can be difficult. Understand what contributes to information overload and apply tips and tools for effectively managing information.

What are “roadblocks”? Define roadblocks such as unexpected occurrences, the impact of one's past, and personal denial. Identify personal roadblocks, aspects of emotions and the effects of stress. Learn to move forward past your roadblocks by gaining control and taking action, and learn when to seek additional assistance.

Could you benefit from being more persuasive with others? In this session, we will define what persuasion is and how to use it to influence others. We'll also explore who to influence, traits of influential people and actions to avoid. We'll also look at ways to shift your style to have the best impact with your audience.

Do your employees feel a profound connection to their workplace? Probably not. Employee engagement is about fully absorbed employees, who are enthusiastic about achieving their goals, and consistently take action to further the organization. Businesses that focus on engagement are outperforming competitors who don’t. This presentation will discuss the seven drivers of engagement and provide clear, tangible, easy action items you can implement. After this presentation, you will be well-equipped to implement a formal engagement program at your workplace.