Managed Care Services

It is our goal to ensure that quality behavioral health and substance abuse treatment occurs in the least restrictive appropriate setting and within appropriate time frames.  A variety of treatment settings of varying intensity may be appropriate, as may different therapies, modalities and adjuncts.

Workplace Solutions^® Behavioral Health Gatekeeper Services utilizes the EAP as the point of access to all behavioral health services provided to employees.  With this program, Workplace Solutions^® professional counselors will receive all initial calls and provide a comprehensive clinical assessment.  This assessment constitutes pre-certification and will result in a referral to a clinically appropriate resource.  Depending on the nature of the situation, the clinically appropriate resource may be the EAP, a network provider or a community resource.  Our case managers will then provide on-going support and review of complicated cases. 

With Behavioral Health Gatekeeper Services, the employee can be provided with incentives to contact the EAP first as the point of access when seeking services within the behavioral health benefit, thereby maximizing this benefit.