FAQ's about Workplace Solutions^® EAP

Why do organizations offer Employee Assistance Programs to their employees?

EAP services benefit employees by helping them access resources for a variety of professional, personal, work-life and legal-financial issues. At the same time employers benefit by having their staff working productively because they are not distracted by personal problems.

More and more studies show that a focus on wellness saves on health care costs making businesses more able to compete in a global marketplace. It’s a great way for employers to let employees know that they are appreciated and valued. EAP is a win-win solution for organizations and their employees.

What makes Workplace Solutions^® EAP the best choice for my organization?

For over 20 years we have provided high quality, high touch Comprehensive EAP services to local, national and international organizations. When you call Workplace Solutions^® for help, you get personalized services from highly trained professionals. At Workplace Solutions^®, your concerns are never entrusted to an impersonal call center. Many problems are resolved quickly and efficiently with help from our knowledgeable staff. For those problems requiring longer-term intervention, we know the best resources in your area and carefully match providers to your specific needs. 

How do I access EAP services?

You can call us any time 24/7 at our Toll Free number 1-800-327-5071. Tele-Interpreters service is used to assist non-English speaking clients, and a TTY is available to assist hearing impaired clients.

You can also Contact Us using the form on our website. For on-line help with Work-Life and Legal-Financial issues, just follow the prompts on the navigation buttons at the top of our website.  

Do I have to pay for EAP services?

All assessment and referral services are included at no charge to employees and dependents living in their home. Short-term counseling services are often included in the EAP plan at no charge. For longer-term assistance, services are generally covered by your health insurance plan. We help you to access specialized providers who are members of your health care network.

Are EAP services confidential?

Workplace Solutions^® follows federal and state guidelines to insure confidentiality. No information can be disclosed without the written permission of the employee/family member.

How do I find out about the full range of services that are offered?

For more detailed information about our services, browse through our Overview of Services Chart to check out information on the services that interest you.